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What is happening during the waiting period after the reservation is made?
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What is happening during the waiting period after the reservation is made?During the waiting period, the reservation is confirmed with BENIKEA
but not yet confirmed with the hotel in which you made the reservation at.
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When are resrvations confirmed?
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When are resrvations confirmed?The reservation is normally confirmed within 24 hours after you make your reservation.
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How can I make changes to the reservation?
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How can I make changes to the reservation?After loging in to BENIKEA's homepage,
you cancel your reservation through "My Page" and make a new reservation.
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Can I make phone reservations?
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Can I make phone reservations?Phone reservation is available
Reservation office: +82-2-1330
For more information regarding phone reservation,
please check voice of guest on Benikea website.
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Why must I input the card's information?
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Why must I input the card's information?Your card information is used for booking your reservations. They are unrelated to your payments.
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Can I make a reservation for that day?
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Can I make a reservation for that day?It is not possible to make reservations for that day through BENIKEA's homepage.
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How can I make group reservations?
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How can I make group reservations?Group reservations can be made through hotel reseravation's group reservation link.
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No email nor SMS was sent regarding the reservation.
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No email nor SMS was sent regarding the reservation.Please call 02-728-9730 or 1577-6499 for inquiries regarding confrmation emails/SMS.
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What are the regulations for cancelation fees?
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What are the regulations for cancelation fees?Cancelation fees
-8 days before reserved date: no fees
-7~2 days before reserved date: 30%/night
-1 days before reserved date: 50%/night
-day of reserved date: 100%
Cancelation fees may differ for each hotel. Please contact your hotel for specifications.
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How can I cancel a reservation?
How can I cancel a reservation?After loggin in to BENIKEA's homepage, go to "My Page" and cancel your reservation.
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When will the payment be made?
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When will the payment be made?Payments can be made at check-in or check-out.
The card information inputed during the reservation is for booking purposes only
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Is there an additional cost for an extra person?
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Is there an additional cost for an extra person?Additional costs regarding an addition of a guest differs between hotels.
Please refer to your hotel for more information.
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Must I make the payment with a card?
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Must I make the payment with a card?The payment is made during check-in or check-out so payments in cash or card is acceptable.
The card information inputed during the reservation is for booking purposes only.
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Is there tax or service fees?
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Is there tax or service fees?Tax or service fees differ from hotel to hotel.
Normaly, there is a VAT of 10%.
For more information, please contact 02-728-9733 or 1577-6499.
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What is the checkin-in and check-out time?.
What is the checkin-in and check-out time?The check-in and check-out time for each hotel is listed on the hotel's age at BENIKEA's homepage.
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Is breakfast included in the cost?
Is breakfast included in the cost?Breakfast inclusion differs for each hotel.
For more information, please contact 02-728-9730 or 1577-6499.
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Can a child be accommodated without a guardian present?
Can a child be accommodated without a guardian present?Minors without a guardian will not be accommodated.
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Should I print out the confirmation page?
Should I print out the confirmation page?Once the reservation is confirmed, there is no need to print out the confirmation page.





















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