* 체크인 날짜와 객실을 선택하시면 추가정보 등록내역이 표시됩니다.

* 체크인 날짜에 예약가능 객실 목록만 표시 됩니다.

3. Select date for stay

4. Select number of room/number of people staying

5. Select Option

• - When adding more people, the additional people are added during the entire period of stay.
  (When the number of guest are different by date when booking for more than 2 nights, please make separate booking.)
• - For breakfast, purchase only the amount of the number of people to eat breakfast. For continuous nights, please purchase ‘number of people x number of meals’.

Check reservation history

1. Guest Information

Guest Information

Guest Name		Nationality/Gende	Select Country  / Male Female
Contact Number	-Exclusion	E-mail	@ Please Select gmail.com hanmail.net naver.com hotmail.com nate.com Other
Password		Password Confirmation

• - The reservation status and payment information are delivered to e-mail and mobile phone number. Please enter correctly.

2. Request

Please enter any requests to the hotel.

3. Agree to Personal Information Collection / Application

Korea Tourism Organization (hereinafter “the company”) establishes and discloses the guidelines for processing personal information as follows, in order to protect the personal information of primary information provider and handle related problems quickly and smoothly in accordance with Article 30 of Privacy Protection Act.

1. 1. Collecting and Owning Personal Information
   • A. The company collects and holds personal information only under the legal provision and the consent of information provider. The major personal information the company collects and owns based on the legal provision are as the following.
     
     [Individual Membership]

     Collected Personal Information	Name, ID, Password, Mobile number, E-mail, Nationality, Gender
     Purpose of Personal Information	Reservation, Customer inquiry, Sending promotion gifts
     Period of Retention	Until a member cancel his or her membership from the company homepage
     Right to refuse and Disadvantages	The primary information provider can refuse to give out his or her personal information, and in such case the information provider cannot accumulate points, participate in events, and receive other membership benefits.

     
     [Reservation]

     Collected Personal Information	(Common items to collect) Guest name, Nationality, Gender, Phone number, Booking information (product name, room information, period of stay, etc.) (Member reservation) Name, Mobile number, Phone number, E-mail (Non-member reservation) Name, Mobile number, Phone number, E-mail, Reservation password (Automatically collected items) Browser type, OS, Date and time of visit, IP
     Purpose of Personal Information	Reservation confirmation, Satisfaction questionnaire
     Period of Retention	5 years as contract or offer withdrawal record
     Right to refuse and Disadvantages	The primary information provider can refuse to give out his or her personal information, and in such case the information provider cannot make online reservations.

     
     [Payment]

     Collected Personal Information	(Card payment) Approval number, Date and time of payment, Card issuer (Bank transfer) Approval number, Date and time of payment, Bank name (Wire transfer) Approval number, Date and time of payment, Bank name, Virtual account number, Deposit expiry date
     Purpose of Personal Information	Reservation confirmation, Payment confirmation
     Period of Retention	The company has a one-time payment authentication process, and does not collect or use credit card number and bank account number of a user.
     Right to refuse and Disadvantages	The primary information provider can refuse to give out his or her personal information, and in such case the information provider cannot make down payment while making online reservation.

     
     [Customer Service]

     Collected Personal Information	Name of the inquirer, Phone number, E-mail
     Purpose of Personal Information	Customer service
     Period of Retention	3 years as a record of consumers’ complaints or dispute settlement.
     Right to refuse and Disadvantages	The primary information provider can refuse to give out his or her personal information, and in such case the information provider cannot make online inquiries or receive online customer service.

     
     
   • B. Storing Information under Legal Provision
     Member information is stored for a certain period set by a legal provision if necessary. In such case, the information is stored only for the purpose of storing it.
   
   
2. 2. Using and Providing Personal Information
   • A. The company uses personal information of users within the range of processing purpose set by Article 1, and does not utilize such personal information beyond the range without prior consent of users or provide it to a third party in principle.
     
     

   • B. Disclosing Personal Information to Third-party

     Recipients of Personal Information	BENIKEA Hotel Cooperative association, Chain hotel, Free gift suppliers
     Provided Items	Name, Phone number, Mobile number, E-mail, Address, Hotel name
     Purpose of Personal Information	Customer inquiry, Sending promotion gifts, reservation confirmation
     Period of Retention and Usage	60 days for sending promotion gifts and conducting questionnaire, and 5 years for BENIKEA chain hotel as contract or offer withdrawal record
     Right to refuse and Disadvantages	The primary information provider can refuse to give out his or her personal information, and in such case the information provider cannot confirm reservation or receive promotion gifts.

     
     

   • C. Outsourcing Personal Information
     The company outsources personal information to the following companies for smooth and enhanced service.

     Outsourcing Personal Information

     Outsourced Company	Outsourced duties
     BENIKEA Hotel Cooperative Association BENIKEA Chain Hotel Sanha Information Technology Co., Ltd. DAOOLDNS Co., Ltd.	- Administer BENIKEA reservation system and technical processing to protect member information management - Technical support for online customer inquiries and complaints - Technical processing for digital commodities and providing information service - Technical support such as statistical analysis for higher use of information service - Technical measures and management support to protect other personal information
     KG Inicis,Co., Ltd.	- Handle credit card and real-time bank transfer payments - Stored period: Not-stored due to one-time identification process
     BC Card,Co., Ltd.	- Deduct O-point and handle other point-related affairs - Stored period: Not-stored due to one-time identification process
     MPC	- Operate and manage BENIKEA call center - Receive phone inquiries and provide support - Stored period : 3 years
     Hankook Research	- Research customer satisfaction level - Stored period : 60 days

     
     
   • D. Right to Refuse and Disadvantages
     The primary information provider can refuse to share his or her personal information, and is unable to sign up for a membership or use the reservation service if required items are not entered.

• First established date : November 1, 2009
• Notification date : December 09, 2015
• Enforcement date : December 09, 2015

Agree to the use of personal information collection and application.

4. Agree to the cancellation regulation for reservation/payment

Agree to the cancellation regulation for reservation/payment

Special Sale and/or promotion room	-	-	Not able to cancel	100%
General Room	On the day cancellation for reservation	On the day check-in	Not able to cancel	100%
		Check-in after 1 days	Able to cancel	0%
	Cancellation after 1 day from reserved date	On the day check-in	Not able to cancel	100%
		Check in within 7 days	Able to cancel	Apply cancellation charge policy per hotel
		Check-in after 8 days	Able to cancel	0%

Agree to the use of cancellation regulation for reservation/payment.

5. Select payment method

• Credit card (VISA, MASTER)

Make payment