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Hotel Reservation

Reservation Inquiries .

1. Select date for stay ( Check-in Day Only )

  • Sunday
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday

이전
    다음

    * 체크인 날짜만 선택하세요. 예약가능 여부와 객실이 표시됩니다.

    2. Select rooms

      * 체크인 날짜와 객실을 선택하시면 추가정보 등록내역이 표시됩니다.

      * 체크인 날짜에 예약가능 객실 목록만 표시 됩니다.

      3. Select date for stay

      Select date for stay
      Period of stay
      Check-in Day/Check-out Day
      ~

      4. Select number of room/number of people staying

      Select number of room/number of people staying
      Number of people staying
      Number of Room

      5. Select Option

      Select Option
      • - When adding more people, the additional people are added during the entire period of stay.
        (When the number of guest are different by date when booking for more than 2 nights, please make separate booking.)
      • - For breakfast, purchase only the amount of the number of people to eat breakfast. For continuous nights, please purchase ‘number of people x number of meals’.

      Check reservation history

      Check reservation history
      Room Name Number of Room
      Include Breakfast Number of beds to add
      Room Price Option Price
      Final payment amount
      Final payment amount
      Final payment amount

      Guest Information & Make payment

      1. Guest Information

      Guest Information
       /
      @
      • - The reservation status and payment information are delivered to e-mail and mobile phone number. Please enter correctly.

      2. Request

      3. Agree to Personal Information Collection / Application

      Korea Tourism Organization (hereinafter “the company”) establishes and discloses the guidelines for processing personal information as follows, in order to protect the personal information of primary information provider and handle related problems quickly and smoothly in accordance with Article 30 of Privacy Protection Act.

      1. 1. Collecting and Owning Personal Information
        • A. The company collects and holds personal information only under the legal provision and the consent of information provider. The major personal information the company collects and owns based on the legal provision are as the following.

          [Individual Membership]
          Collected Personal
          Information
          Name, ID, Password, Mobile number, E-mail, Nationality, Gender
          Purpose of
          Personal
          Information
          Reservation, Customer inquiry, Sending promotion gifts
          Period of Retention Until a member cancel his or her membership from the company homepage
          Right to refuse and
          Disadvantages
          The primary information provider can refuse to give out his or her personal information, and in such case the information provider cannot accumulate points, participate in events, and receive other membership benefits.

          [Reservation]
          Collected Personal
          Information
          (Common items to collect) Guest name, Nationality, Gender, Phone number, Booking information (product name, room information, period of stay, etc.)
          (Member reservation) Name, Mobile number, Phone number, E-mail
          (Non-member reservation) Name, Mobile number, Phone number, E-mail, Reservation password
          (Automatically collected items) Browser type, OS, Date and time of visit, IP
          Purpose of
          Personal
          Information
          Reservation confirmation, Satisfaction questionnaire
          Period of Retention 5 years as contract or offer withdrawal record
          Right to refuse and
          Disadvantages
          The primary information provider can refuse to give out his or her personal information, and in such case the information provider cannot make online reservations.

          [Payment]
          Collected Personal
          Information
          (Card payment) Approval number, Date and time of payment, Card issuer
          (Bank transfer) Approval number, Date and time of payment, Bank name
          (Wire transfer) Approval number, Date and time of payment, Bank name, Virtual account number, Deposit expiry date
          Purpose of Personal
          Information
          Reservation confirmation, Payment confirmation
          Period of Retention The company has a one-time payment authentication process, and does not collect or use credit card number and bank account number of a user.
          Right to refuse and
          Disadvantages
          The primary information provider can refuse to give out his or her personal information, and in such case the information provider cannot make down payment while making online reservation.

          [Customer Service]
          Collected Personal
          Information
          Name of the inquirer, Phone number, E-mail
          Purpose of Personal
          Information
          Customer service
          Period of Retention 3 years as a record of consumers’ complaints or dispute settlement.
          Right to refuse and
          Disadvantages
          The primary information provider can refuse to give out his or her personal information, and in such case the information provider cannot make online inquiries or receive online customer service.

        • B. Storing Information under Legal Provision
          Member information is stored for a certain period set by a legal provision if necessary. In such case, the information is stored only for the purpose of storing it.

      2. 2. Using and Providing Personal Information
        • A. The company uses personal information of users within the range of processing purpose set by Article 1, and does not utilize such personal information beyond the range without prior consent of users or provide it to a third party in principle.

        • B. Disclosing Personal Information to Third-party

          Recipients of Personal
          Information
          BENIKEA Hotel Cooperative association, Chain hotel, Free gift suppliers
          Provided Items Name, Phone number, Mobile number, E-mail, Address, Hotel name
          Purpose of Personal
          Information
          Customer inquiry, Sending promotion gifts, reservation confirmation
          Period of Retention and
          Usage
          60 days for sending promotion gifts and conducting questionnaire, and 5 years for BENIKEA chain hotel as contract or offer withdrawal record
          Right to refuse and
          Disadvantages
          The primary information provider can refuse to give out his or her personal information, and in such case the information provider cannot confirm reservation or receive promotion gifts.

        • C. Outsourcing Personal Information
          The company outsources personal information to the following companies for smooth and enhanced service.

          Outsourcing Personal Information
          Outsourced Company Outsourced duties
          • BENIKEA Hotel Cooperative Association
          • BENIKEA Chain Hotel
          • Sanha Information Technology Co., Ltd.
          • DAOOLDNS Co., Ltd.
          - Administer BENIKEA reservation system and technical processing to protect member information management
          - Technical support for online customer inquiries and complaints
          - Technical processing for digital commodities and providing information service
          - Technical support such as statistical analysis for higher use of information service
          - Technical measures and management support to protect other personal information
          KG Inicis,Co., Ltd. - Handle credit card and real-time bank transfer payments
          - Stored period: Not-stored due to one-time identification process
          BC Card,Co., Ltd. - Deduct O-point and handle other point-related affairs
          - Stored period: Not-stored due to one-time identification process
          MPC - Operate and manage BENIKEA call center
          - Receive phone inquiries and provide support
          - Stored period : 3 years
          Hankook Research - Research customer satisfaction level
          - Stored period : 60 days

        • D. Right to Refuse and Disadvantages
          The primary information provider can refuse to share his or her personal information, and is unable to sign up for a membership or use the reservation service if required items are not entered.
      • First established date : November 1, 2009
      • Notification date : December 09, 2015
      • Enforcement date : December 09, 2015

      4. Agree to the cancellation regulation for reservation/payment

      Agree to the cancellation regulation for reservation/payment
      Special Sale and/or
      promotion room
      - - Not able to cancel 100%
      General Room On the day cancellation for reservation On the day check-in Not able to cancel 100%
      Check-in after 1 days Able to cancel 0%
      Cancellation after 1 day from reserved date On the day check-in Not able to cancel 100%
      Check in within 7 days Able to cancel Apply cancellation charge policy per hotel
      Check-in after 8 days Able to cancel 0%

      5. Select payment method

      • About cancellation charges
      • Cancellation charges occur according to the cancellation charge regulation per hotel when cancelling reservation 4 days before date of stay.
      • This is only applied to the room price, and cancellation charges are applied by number of days of staying for continuous stay

      Cancellation Charge Regulation

      Cancellation Charge Regulation
      • 1. Only the card issued in Korea can be used for payment, and the payment security program shall be installed once to use the safety online payment service.
        About card use
        Install by card company Lotte/Hyundai/Samsung/Shinhan/NH/Hana/(past) Hana SK/(past) KEB
        ISP KB Kookmin /BC/Soohyup/Gwangju/Jeonbuk/Jeju/Savings Bank/MG Saemaeul Check/Post Office
      • 2. To see the detailed contents about safety payment Click Here
      • 3. Security Program Installation may fail according to PC environment of guest when using safety paymentUse INIpay Wizardto check PC problems.
      • 4. When cancellation charges occur when paying with card, it is refunded by partial payment cancellation.